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Pharma cos gear up to outsource FM services to address market needs & stricter global regulations
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Shardul Nautiyal, Mumbai
May 23 , 2019
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Indian pharma companies are today outsourcing integrated facility
management (FM) services as a major strategy to address market needs and
stricter global regulations. According to experts, as production of
generics is huge, pharma companies are now looking to outsource their
non-core activities to meet US FDA’s strict regulatory scrutiny to
manage risks better.
With India being world’s largest exporter
of generic drugs, pharmaceutical is going to be a large segment as the
FM industry matures in India.
“This is one of the reasons why the
facility management market in India with regards to the pharma industry
has seen progress over the years. It is evolving especially in the
pharma product manufacturing space. Though the market is still
fragmented but more and more pharma players have now started adopting
the integrated facility management model,” says Purvin Patel, CEO, ISS
Facility Services India Pvt. Ltd, which has a reputed clientele base of
companies.
He further adds that this is true at the global level.
Nationally, big players have still not fully embraced an integrated FM
model but a shift is definitely occurring.
The attitude towards
facility management and outsourcing has been evolving in India.
Globally, facility management companies manage all possible non-core
activities including health, safety and environment (HSE), maintenance
of lab equipment etc. In India, certain specific activities are
outsourced like cleaning. Smaller players still dominate the scene in
India. It has been observed that India is catching up with global trends
and standards as Indian pharma companies are now preferring organised
players such as big FM organisations who can support them in achieving
their core objectives. There will be a larger shift in outsourcing
technical and utilities management.
“We always design our
services as per the needs of every product manufacturing plant and
R&D centre of the client. Standard Operating Procedures (SOP) for
each location or site is carefully considered before customising our
services,” says Patel adding that special training sessions, documents
and manuals are prepared in line with the customer’s requirements so
that our people on site are well trained to help facilitate our
customer’s core purpose.
ISS has implemented GxP training for
the staff as it ensures compliance with all industry regulations. Real
time data and documentations are also made available to check and ensure
that the clients are meeting all industry regulatory and licensing
requirements.
Company’s learning and development pyramid covers
induction, health and safety, GxP Training, code of conduct training,
supervisor enhancement program, manager enhancement program, management
trainee program, key account manager certification and leadership
mastery.
Towards 2020, technology will take over more domains and
functions in the FM industry. It will provide comprehensive and
innovative solutions to actively support the quality and efficiency of
FM services. Internet of Things (IoT), Artificial Intelligence (AI),
Robotics, Digitisation etc. will have crucial influence on how this
industry functions.
ISS has set itself the ambitious goal of
increasing organic growth from 4 per cent to 6 per cent per annum by
accelerating its transition towards key account customers. A two-year
programme of expedited investment, encompassing services and platform
like technology, data and innovation will materially enhance ISS’s
delivery capabilities, Patel concludes.
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